Help Desk
Network Solutions Group has developed our firm around the best practices of a large IT Department in a Fortune 500 company. One of the most essential divisions is the Help Desk. Are you are extremely busy and have no time to waist resolving technology related issues? If so, NSG has developed a Help Desk for your use.
Why NSG?
Our help desk is staffed with knowledgeable personnel who understand that time is money. Our objective is to solve every technical need immediately.
- We provide a central location and contact number to call for remote support.
- Resolution is our priority – We focus on the fastest turnaround time possible.
- Remote desktop support options are available so that we can connect to all desktops at your firm immediately, including after-hours.
- Remote server support available through Microsoft Terminal Services.
- Base fee includes a dedicated amount of monthly access to the help desk.
- Additional hours are billed in 15 minute increments.
Additional Benefits Include:
- Access to online service ticketing system
- Access to online knowledge-base of historical technical solutions for your firm
- Monthly usage reporting
Click here to download our PDF on this topic. Help Desk -
